Financial and Cancellation Policy

Financial and Cancellation Policy for Dr Michael Kernohan & Pure Visage

Thank you for choosing Pure Visage Specialist Plastic Surgery for your Plastic and Cosmetic Surgery.

The following information is about our financial policy concerning Cosmetic Surgery. In almost all instances the cost of cosmetic surgery is NOT covered by insurance companies or other third-party payers and therefore patients must expect to be responsible for this cost.

Surgery Deposit

A non-refundable deposit of 20% of the surgical costs must be paid at the time surgery is scheduled. The remaining balance is to be paid 21 days prior to your surgery date.

Full Payment for Surgery

If full payment is not received 21 days prior to your surgery, your surgical date may be cancelled so that another patient can use the surgical time.  Please understand that making changes to your surgery date affects not only you and the surgeon but other patients as well. We understand exceptional and unexpected circumstances and will work with you to help accommodate an alternative date for surgery in these circumstances.

Surgery Rescheduling Fee

If the surgery is rescheduled after the full payment for your surgery has been made, there will be an additional non-refundable $500 rescheduling fee.

Exceptions to this are life-threatening emergencies or medical illnesses prior to the operation. In these exceptional circumstances, there will be no charge for rescheduling.

Cancellation of Surgery

If you need to cancel your surgery after your pre-operative appointment, but more than 7 days before the surgery, you are entitled to a full refund for surgical costs minus the 20% deposit.

If surgery is cancelled within 7 days of the date of surgery, and not rescheduled, you will be refunded 50% of the cost of your surgical fee.

All cancellations must be made in writing to: [email protected]

Credit Card Payments

If a payment is made to this office in the form of a credit card any refunded money will be subject to an additional 2.99% transaction fee. Payments made by Bank transfers do not incur a refund cost.

Additional Costs for Surgical Revisions

Possible further costs for revision surgery or additional treatments:

Plastic surgery occasionally requires revisions. It is our standard practice not to charge any out-of-pocket surgical fees for any revision procedures identified and agreed by the Surgeon, within 1 year of your operative date. Additional hospital costs and anaesthetist costs are not within our control and will incur a cost to the patient. Out with this date, all revision costs will be at the cost to the patient in full.

Making Payments

Payment for all surgical procedures is the responsibility of the patient.

All payments made must have the patient’s Name and Quote invoice number in their reference transaction.

Patients will be asked to sign a letter saying that the understand and agree to this policy.

If someone other than the patient makes payments towards the surgical procedure and/or make payment in full on behalf of the patient, then they will also need to sign this policy.